Return & Refund
Thank you for shopping at Vet Helpful Notes. We strive to provide you with high-quality products that meet your needs. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our return and refund policy.
Returns and Exchanges:
- To be eligible for a return or exchange, the product must be unused, in its original condition, and in the original packaging.
- To initiate a return or exchange, please contact our customer support team with your order details and reason for the return/exchange. We will provide you with further instructions.
- Return shipping costs are the responsibility of the customer, except in cases where the product received is defective or incorrect.
Non-Refundable Items:
- Certain items are not eligible for returns or refunds due to their nature. These may include digital downloads, personalized/customized products, or items that have been explicitly marked as non-returnable.
- We will indicate if an item is non-refundable on the product page.
Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact us immediately with your order details and a description or image of the issue.
- We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund, based on your preference.
Shipping:
- Shipping charges are non-refundable, except in cases where the return is due to a defective or incorrect product.
Changes to the Return and Refund Policy:
- We reserve the right to modify or update our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.