FAQ
faq
How will my order be delivered to me?
Digital products are immediately delivered upon purchase. You will receive an email with a button to download.
Physical products will be shipped by USPS, UPS or Federal Experess.
Who are the educational products designed for?
All veterinary professionals can benefit from these guides and products
They are best for veterinary and technician students, recent graduates and anyone looking to train staff.
Read my reviews and you can see our educational downloads are used most often by veterinary technicians and veterinary students.
How will I know if order is placed successfully?
You will receive an email upon completion of your order.
If you have any questions or follow up, please contact us at:
vethelpfulnotes@gmail.com
Can I cancel my order?
Physical goods can be canceled if requested before items have shipped.
Unfortunately digital goods are immediately delivered and are non-refundable.
Do you allow exchanges?
We allow exchanges for any damaged goods that have arrived to you. Any damages encountered during shipping will need to be replaced by working with USPS. We can help you with this process.
What are the shipping charges?
The shipping charges for books are via media mail within the United States and this is least expensive.
You can check your shipping charges by placing an item in your cart and then adding in your address. Then you will see the shipping charges associated with your order. You will not need to put in any payment information to see this cost.
Are the notes useful for veterinary professionals in other countries outside the U.S.?
Our notes have been purchased in 82 different countries and have an average of 5 stars on reviews.
All the notes are based on U.S. education and U.S. pharmaceuticals used and diseases most commonly encountered.
That being said, the types of differences you may expect to find are:
1. Variations in infectious diseases encountered.
2. Types of drugs available may vary for prophylactic care (such as flea/tick/heartworm medications offered). But most anesthesia, sedation and pain medications are generally the same.
Newer available medications will also vary. The U.S. drug regulations take a long time and the U.S. often lags behind Europe for approving certain drugs.
3. How we measure analytes on our labwork and measure temperatures is different.
The U.S. uses the metric system to calculate drugs. However, we measure body temperature in Fahrenheit . We measure most analytes in mg/L not mmol/L for example.