FAQ

Digital products are immediately delivered upon purchase. You will receive an email with a button to download.

Physical products will be shipped by USPS.

Our educational downloads are best for veterinary and technician students, recent graduates and any manager looking to train staff.

Anyone in the veterinary industry can benefit from these guides.

Read our reviews and you can see our educational downloads are used most often by veterinary technicians and veterinary students.

You will receive an email upon completion of your order.

If you have any questions or follow up, please contact us at:

vethelpfulnotes@gmail.com

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

VeHelpfulNotes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

VeHelpfulNotes is not liable for any products damaged or lost during shipping.

If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We do ship Internationally. Please enter your address to ensure we ship to your address.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

VeHelpfulNotes will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Alert us at vethelpfulnotes@gmail.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Physical goods can be canceled if requested before items have shipped.

Unfortunately digital goods are immediately delivered and are non-refundable.

We allow exchanges for any damaged goods that have arrived to you. Any damages encountered during shipping will need to be replaced by working with USPS. We can help you with this process.

The shipping charges for books are via media mail within the United States and this is least expensive.

You can check your shipping charges by placing an item in your cart and then adding in your address. Then you will see the shipping charges associated with your order. You will not need to put in any payment information to see this cost.

Our notes have been purchased in 82 different countries and have an average of 5 stars on reviews.

All the notes are based on U.S. education and U.S. pharmaceuticals used and diseases most commonly encountered.

That being said, the types of differences you may expect to find are:

1. Variations in infectious diseases encountered.

2. Types of drugs available may vary for prophylactic care (such as flea/tick/heartworm medications offered). But most anesthesia, sedation and pain medications are generally the same.

Newer available medications will also vary. The U.S. drug regulations take a long time and the U.S. often lags behind Europe for approving certain drugs.

3. How we measure analytes on our labwork and measure temperatures is different.

The U.S. uses the metric system to calculate drugs. However, we measure body temperature in Fahrenheit . We measure most analytes in mg/L not mmol/L for example.